FAQ

  • What is your returns policy?

    We only accept returns for full priced items. Discounted items & sales will not be accepted for returns. You may return your full priced product within 14 days after receiving your order to be eligible for a refund. Exchanges are not accepted, please return your product to place a new order.

  • How Do i return a product?

    Please email us at info@ederaeyewear.com for a return request.

  • what is the cost of a return?

    Shipping costs for returns will be at the expense of the customer.

    Edera Eyewear will not be responsible for return shipping costs.

  • How MANY DAYS DOES IT TAKE FOR MY ORDER TO ARRIVE?

    Under normal circumstances, your order is shipped in 1-2 business days. How many days it takes for your package to arrive, depends on the delivery service you choose and your location.

    Estimated delivery times.

    Australia: 1-3 days Express

    International: Express 3-10 days, depending on service, country and customs.

  • What if my item is damaged on arrival?

    Please email us at info@ederaeyewear.com on the day of arrival for assessment of damage. Refunds are provided only upon assessment, written email with photo evidence.

  • Can I cancel my order?

    Once an order is placed, it is not possible to make any changes so please check carefully before processing a purchase.

  • Where do you ship from?

    Our warehouse in Sydney, Australia

  • What Countries do you ship to?

    We ship worldwide, for more information please contact us at info@ederaeyeewear.com

  • What payments are accepted?

    All major credit cards, Afterpay, Paypal and ShopPay

  • Are any other taxes or duties included?

    Depending on the country you purchase from, additional taxes, duties will be payable by you.

  • Exchange rates

    Edera is not responsible for any changes in currency value or exchange rates that your bank might apply. Please contact your local customs office if you have further questions about import taxes, VAT or custom duties.

  • why was my credit card declined at checkout?

    If your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card.